Privacy Policy

Welcome to Ebikezone
We value the privacy of our visitors and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store your data when you visit or communicate with our website. Please read it carefully.

About Us

Ebikezone is the controller and data processor of any personal data processed as described in this Privacy Policy. For any questions about your personal information, please contact us at [email protected] with the subject line “Privacy”.

Collection of Information

We may collect and process data during:

• Your use of our website
  
• Direct communications via email or phone
  
• Order placement and customer service interactions
  

We may collect both personally identifiable data and non-identifiable data to improve services.

Types of Data We Collect Include:

• Non-identifiable data:
  Location data, IP address, traffic data, communication data
  
• Personal information:
  Name, email address, contact number, company name, postal address
  
• Optional data (if provided):
  Supplementary details to better understand your needs
  
• Sensitive data (if required for specific services):
  Information related to your physical or mental health (only with consent)
  

If you provide data about a third party, you must confirm you have their express consent.

How We Use Your Information

We use your personal data to:

• Respond to inquiries and deliver services
  
• Identify your orders and service history
  
• Manage product orders and services
  
• Process payments and manage billing
  
• Issue certificates, invoices, or confirmations
  
• Provide customer support and quality assurance
  
• Review and improve our products and services
  
• Detect fraud and verify information
  
• Conduct marketing and statistical analysis
  
• Fulfill legal, contractual, or audit obligations
  

We do not store payment details like credit card or bank information.

Information Disclosure

Your personal information may be shared internally within Ebikezone where necessary (employees, agents, etc.), and externally only when:

• You’ve given consent
  
• Required by law
  
• Needed for third-party service providers under contract
  
• Required to protect our legal rights, customers, or others
  

We will never sell your personal data to third parties.

If Ebikezone is acquired by another entity, your data may be transferred as part of the business, with confidentiality safeguards in place.

Data Retention

We retain personal data as long as you are a customer, and for specific periods to meet legal, regulatory, and quality assurance obligations:

• Up to 40 years for health and safety-related data
  
• Up to 7 years for investigations, complaints, or appeals
  
• Project data may be kept to safeguard legal liability
  
• Data from inquiries may be stored for future correspondence
  

If you inform us that you are no longer a customer, we will delete all unnecessary electronic and physical data.

Who Has Access to Your Data?

• We will never sell your personal data.
  
• Third-party providers may receive limited personal data only to fulfill services on our behalf.
  
• In the case of legal or fraud-related matters, your data may be shared with relevant authorities.
  

Your Rights Under GDPR

As a data subject, you have the right to:

• Access, correct, or delete your personal data
  
• Object to or restrict processing of your data
  
• Request data portability
  
• Withdraw consent at any time
  
• Complain to a supervisory authority (e.g., ICO)
  

To exercise your rights, email us at [email protected].

You can also unsubscribe from our emails or update preferences at any time by contacting us.

Information Security

We ensure all data is stored securely, in line with GDPR and UK data protection laws. All personal data is encrypted and accessed only by authorized personnel.

In the event of a data breach, we will notify the Information Commissioner’s Office (ICO) within 72 hours and take appropriate remedial actions.

Children’s Privacy

We do not knowingly collect personal information from individuals under 13 years of age. If we become aware of such collection, we will delete the data promptly. If you are under 13, please do not use this website.

Legal Basis for Data Use

We collect and use personal data based on:

• Your consent
  
• Performance of a contract
  
• Our legitimate interest (e.g., customer service, quality improvement)
  
• Legal obligations (e.g., compliance with regulations)
  

We will inform you if providing data is mandatory or optional at the point of collection.

External Links

Our website may contain links to third-party websites. Please review their privacy policies before submitting your personal data to them. We are not responsible for the privacy practices of other sites.

Contact Us

For questions, concerns, or requests related to your data, contact:
📧 [email protected]

Updates to this Privacy Policy

This policy may be updated periodically to reflect changes in regulations or our practices. Please check back regularly to stay informed.

Disclaimer

Electric scooters and e-bikes sold by Ebikezone are intended for use on private land with the owner’s permission. It is the customer’s responsibility to comply with local laws. Ebikezone is not liable for improper or unlawful use of electric vehicles.