Terms and Conditions
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
1.2 Why you should read them. Please read these terms carefully before you submit your order. They explain who we are, how we will provide products, how we may change or end the contract, and what to do if there’s a problem.
2. Information about us and how to contact us
2.1 Ebikse Zone (we and us) is a trading name operated by FAM DEALS LIMITED, a company registered in Nottingham, United Kingdom with company number 15725159 and registered office at 18 Middleton Boulevard, Nottingham, United Kingdom, NG8 1BG. We operate the website www.ebikezone.uk (or relevant domain).
2.2 To contact us, email [email protected]
2.3 If we need to contact you, we will do so via the details you provided with your order (email, phone, or post). References to “writing” include email.
3. Our contract with you
3.1 Order acceptance. We accept your order when we send a confirmation email, at which point a contract is formed.
3.2 If we can’t accept your order, we’ll inform you and won’t charge you.
3.3 Order number. We’ll assign this for reference.
4. Our products
4.1 Images may vary slightly from the actual product.
4.2 Packaging may differ from what’s shown on our site.
5. Your rights to make changes
If you want to amend your order, contact us. We’ll confirm if changes are possible and notify you of any changes in price or delivery.
6. Our rights to make changes
6.1 We may make minor product changes to comply with laws or for safety/security.
6.2 For significant changes, we’ll inform you and allow you to cancel the contract for a refund if you wish.
7. Providing the products
7.1 Delivery costs will be shown during checkout.
7.2 Delivery timelines are shown during ordering or within 30 days if unspecified.
7.3 Full delivery, delay, failed delivery, and suspension policies apply as described in the original policy.
8. Your rights to end the contract
8.1 You may end the contract under certain conditions (faulty item, delays, change of mind).
8.2 Full refund applicable if you cancel due to faulty or delays caused by us.
8.3 You have a 7 days right to change your mind under the Consumer Contracts Regulations 2013.
8.4 The 14-day period begins after the last item is delivered (if shipped in parts).
9. How to end the contract
9.1 Notify us by:
- Emailing [email protected]
- Writing to: Ebikezone, 18 Middleton Boulevard, Nottingham, United Kingdom, NG8 1BG
9.2 Returning products:
- Return scooters to: Ebikezone, 18 Middleton Boulevard, Nottingham, United Kingdom, NG8 1BG
- Request a return label or collection via [email protected]
9.3 We pay return costs if items are faulty, delayed, or misdescribed.
9.4 Refunds will be processed using your original payment method, typically within 14 days of product return or proof of return.
10. Our rights to end the contract
We may cancel the contract if:
- You fail to pay
- You don’t provide required information
- You don’t accept delivery
We’ll refund any prepaid amounts, minus reasonable costs if applicable.
11. If there is a problem with the product
11.1 Contact [email protected] for any complaints.
11.2 You may return products if your statutory consumer rights are affected.
12. Price and payment
12.1 Prices include VAT and are as listed during checkout.
12.2 Payments accepted via major providers: Visa, Mastercard, PayPal, Klarna, Apple Pay, Google Pay, etc.
13. Our responsibility for loss or damage
13.1 We’re responsible for foreseeable loss caused by breach of contract or negligence.
13.2 Nothing in these terms limits our legal obligations.
13.3 We do not accept liability for business use losses.
14. Personal information
Your data is handled in accordance with our Privacy Policy.
15. Other important terms
15.1 We may transfer the contract to another organisation.
15.2 You need our written consent to transfer your rights.
15.3 No third-party rights apply.
15.4 If any term is found unlawful, the rest remain valid.
15.5 This contract is governed by English law. You may bring legal proceedings in England, Scotland, or Northern Ireland.
15.6 You can resolve disputes via the EU’s Online Dispute Resolution platform.
Company Details:
- Company Name: FAM DEALS LIMITED
- Company Number: 15725159
- Registered Office: 18 Middleton Boulevard, Nottingham, United Kingdom, NG8 1BG
- Website: www.ebikezone.co.uk
